Due to weather, the day of the install was bumped a day early. After getting the quote updated and planning the install, they were very communicative about the whole process. From the get go, everyone at Proven was super friendly, provided prompt response and was extremely helpful. Due to unforeseen circumstances, it wasn’t until early 2022 we acted on the quote provided to us. Dan came out and from the instant we spoke with him, we knew they were the company to go with. We had Proven come to our house back in early 2020 to provide an estimate on a new roof. I’m glad I won’t have to worry about roof issues for the rest of my life, but if I had another house and roof that needed to be repaired I would call Proven Contracting, without hesitation. Save yourself the aggravation and call these guys. I was invited to make a formal inspection before the crew left and was very satisfied with how well the crew cleaned everything up.Listen, a roof is a big and expensive investment in your home. Tarp was laid all over the property and cleanup was thorough. Also he showed me photos of the plywood that needed to be replaced.A+ for cleanup. He also sent me drone photos from the completion of tearing off the old roof, then completion of the underlying Mylar material and finally drone photos of the finished roof. And vice versa…if I had any questions or concerns for him he would answer them and address them promptly. If there was any questions or potential problems Austen would ask and not make any assumptions like some other contractors I have had in the past. Austen was there the entire day! He was checking the roof checking all around the property and actively involved in the whole process.A+ for updating me on the job. Most site supervisors go to other jobs and come back once or twice to check up. He said it should take the whole day and it did but actually they were done sooner than I expected.A+ for supervision. Austen was at my home precisely at the time I expected him and stayed until the very end. I can’t say enough about him.He gets an A+ for Punctuality. He also was not pushy about selling me anything and offered me a payment option that was perfectly matched for my financial situation.When the day came to do the job Austen the site manager was equally as professional courteous and knowledgeable about every facet of the job. He was understanding and treated me as if it was the first time he was out to my home. Very patient even after I made him wait for a decision after two years due to circumstances beyond my control. I have dealt with a lot of contractors over the last forty years of home ownership and I have to say in all honesty that Proven has been one the the most professional and pleasant experiences I have ever experienced.Dan the salesman was thorough in his explanation of everything I was contracting out for.
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